TERMS AND CONDITIONS
Welcome to Metro Vancouver Indigenous Counselling (MVIC). These Terms and Conditions govern your use of our services, including your interaction with our website, electronic communications, and SMS messaging services.
By using our services and providing your contact information, you agree to the terms outlined below. If you do not agree, please refrain from using our services.
1. Use of Services
MVIC provides culturally grounded, trauma-informed counselling services primarily to Indigenous clients across British Columbia. Our services are intended to support mental health and wellness, and are not a substitute for emergency care or medical services.
2. Consent to Communications
By submitting your contact information through our website, intake form, or consent form, you agree to receive communications from us, including but not limited to:
• Appointment confirmations and reminders
• Service updates or check-ins
• Support-related information
These communications may be sent by SMS, phone, or email.
3. Message Frequency
Message frequency may vary depending on your level of engagement with our services. On average, clients receive 1 to 4 SMS messages per month. Standard message and data rates may apply based on your mobile carrier plan.
4. Opt-Out and Help Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. To request support or assistance with messaging, reply HELP or email us at admin@mvic.ca.
5. Privacy and Data Use
We are committed to safeguarding your personal information. Your mobile number and any associated opt-in data will never be shared with third parties. For full details, please review our Privacy Policy.
6. Eligibility
You must be 18 years or older to use our counselling services. If you are under 18, parental or guardian consent may be required.
7. Modifications to Terms
MVIC reserves the right to modify these Terms and Conditions at any time. Updates will be posted to this page, and continued use of our services after any changes constitutes acceptance of the revised terms.
8. Contact
If you have any questions or concerns regarding these Terms and Conditions, please contact:
Chief Operating Officer
Alberto Palomino
alberto.palomino@mvic.ca