Privacy policy

Based on PIPEDA and the CSA Model Code.

1. Introduction

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information. Our privacy practices are based on the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information, and on Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We are responsible for the personal information under our control and have designated an individual accountable for compliance with this policy.

2. Identifying purposes

We collect, use, and disclose personal information to provide the services you have requested. The purposes for collecting information are identified at or before the time of collection. In some cases, the purpose is clear and consent may be implied, such as when your name and contact information are provided as part of intake or scheduling.

3. Consent

Knowledge and consent are required for the collection, use, or disclosure of personal information, except where required or permitted by law. Providing your information is always your choice; however, choosing not to provide certain information may limit our ability to offer you some services. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Limiting collection, use & retention

We collect only the information necessary for the purposes identified, by fair and lawful means. Personal information is used and disclosed only for the purposes for which it was collected, except with consent or as required by law, and is retained only as long as necessary for those purposes or as required by law.

5. Safeguards

We protect personal information with safeguards appropriate to its sensitivity, including organizational, technical, and physical measures, to guard against loss, theft, and unauthorized access, disclosure, or modification.

6. Access

On request, we will inform you of the existence, use, and disclosure of your personal information and give you access to it, subject to limited exceptions provided by law. To make a request, contact us using the details below.